Ideas are the currency in the current era of the mind. Organizations are always looking for ideas to fuel transformation and innovation. Surprisingly, negative feedbacks are great sources of creative ideas.
Negative feedbacks are about problems, issues, complaints or pain-points that anyone is facing with regards to your products or services. It could be difficulties that your own internal staff are facing during the manufacturing processes, bad experiences of customers who are using your products or services, complaints from your suppliers and contractors, feedbacks from disgruntled customers who have decided to go for alternative products or services or even worries from non-customers who are interested but are still hesitant to purchase your offerings.
This www.PainsBoard.com is a perfect platform to harvest these negative feedbacks to open-up doors of opportunities to create transformational value creations. While it might be hurtful at first in seeking these negative feedbacks, you normally end up getting lots of creative ideas that could lead to drastically improving your products or services. Manual for PainsBoard could be accessed here.
By definition, innovation is the process of transforming creative ideas into higher valuable products or services. Hence, getting lots of creative ideas is the very first step that is needed to jump start the innovation process. In other words, without creative ideas, innovation will never happen.
These negative feedbacks will be processed into Key Pain-Point Indicators (KPPI). KPPI is a much more meaningful and practical indicator compared to the typical Key Performance Indicator (KPI).
Data on KPPI provides powerful evidence and input for meaningful strategic planning session for the organization. It facilitates organization to prioritise certain strategies and action plans to be implemented to resolve root causes of identified graved issues.
As such, KPPI is a measure of weaknesses of the organization over time. If KPPI keeps decreasing, it is a good sign that the management team is doing something effective to resolve those negative feedbacks.
On the other hand, if KPPI keeps increasing, it is not a good sign for the organization. Increasing trend of KPPI means that the management is not doing enough efforts to resolve those pain points.
Data on the trending of KPPI shall provide instant feedbacks on the effectiveness of solutions that are implemented to resolve those negative feedbacks.
The detail concept on KPPI and its immense contribution in Strategic Transformation Plan is explained in our book entitled, Break The Pattern – The Science of Transformational Value Creation (2018). Manual for PainsBoard could be accessed here.
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